1. When can I receive package after the payment?
Processing Time : After we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 1-3days; however, it can also be affected by the item's stock status.Recent The delivery will be delayed due to epidemic.
2. What shipping method shapeshe use?
shapeshe partners with major international shipping companies such as DHL, UPS, ePacket, AESS and EMS to offer.
3. Shipping Charge
The Shipping is calculated based on the product and your region when you check out.
4. How to track my order?
Once the order is placed, our system will send you an email about the order details. You can use tracking number tracking orders from tracking link
5、Delivery time description
Affected by a novel coronavirus, China government announced all enterprises will remain closed till March 1. Our supply chain and logistics networks in China are experiencing extended shutdown. We are preparing to ship orders as quickly as possible starting from March 2, but your order may be delayed. Please check My Account for any update. Customer Service will resume from March 2.
6、Is it safe to receive packages from China?
The health and safety of our customers and our staff is of utmost importance to us. According to the US Center for Disease Control & Prevention (US CDC), coronaviruses have low survivability on surfaces. The risk of the virus spread from products or packages shipped over a period of days/weeks is very low. There is currently no evidence indicating the coronavirus is transmitted via imported goods. For more information, please visit the US CDC website at